Privacy policy

Last updated: March 10, 2026

Welcome to Genvy. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how Genvy collects, uses, shares, and protects information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect certain types of information to provide and improve our services.

a) Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers)

b) Device and Usage Information

We may automatically collect certain information when you visit our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

  • Referring website or source

c) Order Information

When you make a purchase, we collect information related to your order including product details, purchase amount, and delivery details.

2. How We Use Your Information

We use the information we collect to operate and improve our store, including:

  • Processing and fulfilling orders

  • Communicating with customers regarding orders or inquiries

  • Providing customer support

  • Improving website functionality and user experience

  • Preventing fraud and ensuring website security

  • Sending updates, promotional offers, or marketing communications (only if you opt in)

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide personalized recommendations and advertisements

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

4. Third-Party Services

To operate our store effectively, we may use trusted third-party services. These services may collect and process certain information on our behalf.

Examples include:

  • Payment processors (such as Razorpay, Cashfree, or other secure payment gateways)

  • Shipping and logistics partners

  • Website hosting and e-commerce platforms (such as Shopify)

  • Analytics services (such as Google Analytics)

These third parties only receive the information necessary to perform their services and are required to protect your data.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

Security measures may include:

  • Secure payment processing

  • SSL encryption

  • Restricted access to sensitive information

  • Regular monitoring for security vulnerabilities

While we strive to protect your data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

After this period, your information may be securely deleted or anonymized.

7. Customer Rights

Depending on applicable laws, customers may have certain rights regarding their personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data (subject to legal obligations)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take steps to remove such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with the updated revision date.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:

Store Name: Genvy
Email: genvy.store@gmail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.