Terms of service

Terms of Service

Welcome to Genvy. These Terms of Service govern your access to and use of our website and services. By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service.

If you do not agree to these terms, you should not access or use our website.

1. Account Terms

By using this website, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • The information you provide when creating an account or placing an order is accurate and complete.

  • You are responsible for maintaining the confidentiality of your account details and password.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms of Service.

2. Pricing and Payment

All prices listed on our website are displayed in Indian Rupees (INR) unless stated otherwise.

  • Prices may change without prior notice.

  • We reserve the right to modify or discontinue products at any time.

  • Payments must be completed using the available payment methods on our website.

Payment transactions are processed securely through third-party payment gateways. Genvy does not store your payment details.

3. Product Descriptions

We strive to ensure that product descriptions, images, and details are accurate. However:

  • Colors and product appearance may vary slightly depending on device displays.

  • Minor variations may occur due to manufacturing differences.

We reserve the right to correct errors, inaccuracies, or omissions in product information without prior notice.

4. Order Acceptance

Once you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased per customer

  • Cancel orders due to pricing errors, product availability, or suspected fraudulent activity

If an order is cancelled after payment has been processed, a refund will be issued according to our refund policy.

5. Shipping and Delivery

Orders are typically processed and shipped within 2–3 business days after payment confirmation.

Delivery times may vary depending on:

  • Shipping destination

  • Courier service availability

  • Operational or logistical delays beyond our control

While we strive to deliver orders within the estimated timeframe, Genvy cannot guarantee exact delivery dates.

6. Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy.

Customers may be eligible for returns or refunds if:

  • The product arrives damaged or defective

  • The wrong product is delivered

  • The product qualifies under the conditions outlined in our refund policy

Refund processing times may vary depending on the payment method used.

7. Prohibited Uses

You agree not to use our website or services for:

  • Any unlawful purpose

  • Violating any applicable laws or regulations

  • Uploading malicious code, viruses, or harmful software

  • Attempting to gain unauthorized access to our systems

  • Misusing our website in any way that could damage, disable, or impair the service

Violation of these terms may result in immediate termination of access to the website.

8. Limitation of Liability

To the fullest extent permitted by law, Genvy shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenue, or data

  • Delays or interruptions caused by external service providers

Our total liability related to any purchase shall not exceed the amount paid for the product.

9. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these terms or the use of our website shall be subject to the jurisdiction of the courts located in India.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with the updated revision date. Continued use of the website after changes indicates acceptance of the updated terms.

11. Contact Information

If you have any questions regarding these Terms of Service, you may contact us at:

Store Name: Genvy
Email: genvy.store@gmail.com

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.